Delivery & Returns

Delivery

For online orders we have a minimum spend of £9.90, before p&p. This equates to 2 gift bags, four boxes or a gift bag and 2 boxes. If this is too much then it might be an option to freeze some cakes. As they are all baked freshly, our welshcakes freeze really well.

We aim to deliver your order as promptly as possible. Delivery starts at £4.95 for post by Royal Mail first class delivery.

For orders received before 3pm, we will aim post your order the same day, stock permitting. Orders received after 3pm will be mailed the next day.

We will email you to let you know as soon as your order has been posted.

 

Online Returns & Refunds Policy

If you are not entirely happy with your purchase, we’re here to help.

Returns
You can return your item(s) within 14 days of delivery, for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in its original packaging. You will need to include proof of purchase in the return. No refunds can be given without some form of proof of purchase.

Refunds.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then notify you on the status of your refund after that inspection.

If your return is approved, we will initiate a refund to your credit card or original method of payment. You will recive the credit within a certain amount of days, depending on your card issuer’s policies (usually 14 days).

Products That Cannot be Returned
We cannot accept return of unwanted food, beverages or hampers. Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect, or damaged goods.

Shipping
You will be responsible for paying any costs of returning the item to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Statutory Rights
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.

Contact Us
Please contact us using our online contact form for any questions relating to your return. Please state fully your name, address and reasons for return.

 

 

 

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